Understanding Disability Statistics
In South Africa, 7.5% of the population lives with a disability, according to the 2019 General Household Survey by Statistics South Africa. This figure translates to approximately 4.5 million people. On a global scale, about 15% of the world’s population, or one billion individuals, have a disability.

Challenges for Disabled Travellers
When disabled clients seek assistance from travel advisers, they face unique challenges. Travel agents must ask the right questions and gather essential details to create seamless and inclusive travel plans.

Are Travel Agents Prepared?
A recent poll revealed that 60% of travel professionals felt confident about addressing the needs of disabled clients. However, 40% admitted uncertainty—a gap highlighting the need for better awareness and training.

Growing Demand for Accessible Travel
The appetite for travel among disabled individuals is steadily rising in South Africa. Many prefer using travel agents, as it eases the stress and unpredictability of arranging accessible trips. Travel agents can offer specialised knowledge and personalised service, making the process smoother and more inclusive.

Key Questions Travel Agents Should Ask

Mobility and Accessibility
Do you use a mobility aid (e.g., wheelchair, walker, scooter)?
What specific accessibility features do you require in accommodation, such as roll-in showers or accessible rooms?
Can you walk short distances, or do you need wheelchair-accessible transport?
Health and Medical Needs
Do you have medical conditions that need accommodation during the trip?
Will you require access to medical equipment, supplies, or assistance while travelling?
Are there any dietary restrictions or allergies to consider?
Transportation Preferences
Do you need help boarding or disembarking from planes, trains, or buses?
Are you travelling with a service animal? If so, do you need special arrangements?
Do you require accessible rental cars or private transport?
Accommodation Preferences
What level of accessibility do you need in your hotel room (e.g., grab bars, low-height beds)?
Do you need a ground-floor room or access to an elevator?
Do you prefer a specific type of accommodation, such as a resort or accessible vacation rental?
Activities and Excursions
Are there particular activities or excursions you’re interested in that need special accommodations?
Do you need accessible options for sightseeing or tours?
Are there physical limitations to consider when planning activities?
Communication and Assistance
Do you have hearing or visual impairments that require specific communication methods?
Will you travel with a companion or caregiver? If so, what support do they provide?
How can we ensure the planning process meets all your needs?
Travel Insurance
Do you have travel insurance that addresses disability-related needs?
Would you like help finding insurance tailored to accessible travel?

Empowering Travel Agents to Serve Better
By asking these targeted questions, travel agents can offer disabled clients personalised and stress-free travel experiences. With growing awareness and preparation, the industry can ensure that travel is accessible and enjoyable for everyone.